Make clear, accurate video—and make it fast
To guide your customers, and keep them from yelling at you, you need a way to make and share videos quickly. To keep yourself sane, you need a way to make easy updates when your product changes. Descript is the way.
These companies use Descript. Not bad!
No more remakes. Just change a few words.
When a product update renders your support materials inaccurate, Descript makes updating your videos as easy as changing a few lines of text.
Clone your voice, save your time
Revise your video’s transcript, then use your voice clone, or a stock AI voice, to generate new audio without rerecording.
Update only what needs updating
With scenes, you don’t have to remake an entire video for every little change. Just update the part that changed and drop it onto the scene.
Screen record with surgical precision
When you need new visuals to show what changed, you can record your screen right into the existing video, in the scene you need to change. Put yourself on a webcam to prove you’re a real person.
Host, share, and embed video anywhere
Get a unique link to your video that updates when you make changes. That way, you can embed your videos across your help center and your website, and you never have to change the link.
Cut production time without cutting corners
With Descript, support teams can make videos as fast as product changes and customer questions roll in. And they can do it without compromising on quality.
AI tools like filler-word removal and Remove Retakes help even the camera-shy sound smooth without hours of rehearsing and editing.
Embed captions in your video to help viewers follow along, or export subtitles you can upload with your video.
Get translated captions—that stay synced with your video as you edit—in seconds.
Show them how it works with video
Educate your customers with AI-powered video that looks like your team spent hours making it—but actually leaves you hours to spend on everything else.
Tutorials and how-to guides
All the tools you need to send the clearest message possible. Captions, text, shapes, animations—all to show customers how it’s done with step-by-step video guides that are easy to create and even easier to follow.
Webinar recordings
Go straight from hosting live training sessions to editing them with Descript’s Zoom integration. Polish webinar footage in no time with AI: automatically center the person who’s speaking, delete fluff and filler words, and apply Studio Sound so nobody sounds awful.
Video messages
Sometimes you want a quick video to show a customer how to get unstuck or shoot their troubles. Descript makes it easy to record yourself, your screen, or both, and to quickly edit before you share. And with cloud publishing, you’re sending them a link to your video, not a big clumsy file.
You’re not the only one who needs to make more video
Support, customer success, sales—lots of folks you work with could use Descript to make more, better video. And teams of 10+ get enterprise-level security and dedicated account support.
Frequently asked questions
How will making videos make my customer support job easier?
Video is the best way to show customers how to do something themselves. Giving customers a self-serve way to troubleshoot their own problems cuts down on the number of emails and calls you have to answer every day. In the time it takes to close one customer ticket, you can make a video in Descript that addresses all future tickets of that kind.
What if I’m not confident on camera? Can I still make good videos?
Try imagining your audience in their underwear. Gross, but calming. Or skip that, forget rehearsal, and just record with Descript. Then let our AI assistant Underlord erase all your “ums”, instantly cut your verbal stumbles, eliminate any weird background noise, even direct your eyes to the camera.
How can my support team get started with Descript?
Sign up for a plan, explore our tutorials, and try making a video yourself. Then reach out to us for a personalized demo tailored to customer support use cases.
Did you try turning it off and back on again?
We have not turned it off once since buying it and we refuse to start now.
Surely there’s one for you
Descript’s Business plan is affordable even for most early-stage outfits, and can expand as you (hopefully, for both of us) grow.
